Resume Score
CV/Résumé Score
  • Expertini Resume Scoring: See how well your CV/Résumé matches this job: Lead QA.
Johannesburg | Expertini

Urgent! Lead - QA in Johannesburg | Sutherland Global | Expertini



Job description

Company Description:

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.

The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.

The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals.

Job Description:

Responsibilities:

  1. This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned.

  2. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

  3. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

  4. Keep management updated: Relay important information in the form of timely and accurate reports.

  5. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications:

Our most successful candidates will have:

  • Six months experience in process transformation.

  • Ability to work in MS Office.

  • Ability to work in a fast-paced environment.

  • Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.

  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.

  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr


Required Skill Profession

Business Development & Strategy



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Lead QA Potential: Insight & Career Growth Guide


Advance your career or build your team with Expertini's smart job platform. Connecting professionals and employers in Johannesburg, South Africa.